About Us
Q: Do I need to be home for my estimate?
A: No, as long as we can access your back yard and your pet is secured.
Q: Can I get a quote over the phone?
A: No, we need to see your property in order to give a fair and accurate estimate.
Q: How do I pay for my services?
A: You can pay with a card. We carry a credit and ATM card machine. We can also send you a PayPal electronic invoice to your email. Our goal is to make your payments as stress-free as possible.
Q: How do I pay for work other than lawn care, such as landscaping work or mulch installation?
A: All major work requires a 50% deposit, and the additional 50% is due on the day of work completion.
Q: If it’s raining on my scheduled date, when should I expect services?
A: In the event your scheduled date falls on a rain date, we will service your property two days before it rains or two days after the weather has cleared.
Q: Can we request service on a specific day of the week or a specific time of day?
A: We try to accommodate your day request, but cannot guarantee it. We service specific locations on certain days of the week. We do not take time of day requests.
Q: Do I need to be home for services?
A: No, as long as access to the back yard is available.
Q: Can you still service my back yard if my dog is in the back yard and does not bite or if he is chained up?
A: We cannot service the back yard if your pets are not secured in the house due to the safety of all personnel and your pet.
Q: If I skip a service visit?
A: If you skip a service, we cannot guarantee your service day or price. Our crews work on a schedule to provide you a reliable time slot, and if someone calls requesting scheduled service, we will place them in your slot.
Q: I currently own property in Baltimore, but do not live there. How do I know that you are servicing my property?
A: We send a monthly photo of your property to your email address at no additional cost if you are away to give you peace of mind. Out-of-state service is paid in advance.
“Tagalooie Lawn: Where Your Lawn’s Care is Our Priority!”
Payment Policy:
- Payment Terms: Payment for services rendered by Tagalooie Lawn is due upon completion of the work unless otherwise agreed upon in writing.
- Accepted Payment Methods: We accept cash, checks, and major credit cards as forms of payment for our services.
- Invoicing: Clients will receive an invoice detailing the services provided and the total amount due. Payment can be made directly through the invoice or via other agreed-upon methods.
- Late Payments: Any payments not received by the due date may be subject to a late fee. Clients will be notified of any outstanding balances and given a grace period to settle their accounts.
- Refunds: Tagalooie Lawn does not offer refunds for services rendered, as our goal is to ensure customer satisfaction with the quality of our work.
- Payment Disputes: In the event of a payment dispute, clients are encouraged to contact us directly to resolve the issue promptly and amicably.
Thank you for choosing Tagalooie Lawn for your lawn care needs. We appreciate your business and look forward to providing you with exceptional service.